Consumer Contracts - Distance Sales

The Chartered Trading Standards Institute (CTSI) and Virtual College have joined together to create a range of online training resources which are highly relevant to all businesses, including ‘Consumer Contracts - Distance Sales.’

Lesson Plan

    What distance contracts are and the types of contracts that you will enter into

    What information you must give consumers and how that can be given

    How long consumers have to cancel their contracts

    How long you have to deliver the products that consumers have ordered from you; and

    Why you need to make sure that consumers who call you can ring on a basic rate phone number

Accreditation

The content of this course has been independently certified as conforming to universally accepted Continuous Professional Development (CPD) guidelines.

Certification

On completion of this course you will be able to download a Virtual College certificate.

Duration

Approximately 25 minutes – 30 minutes. The length of time taken depends entirely on how quickly you can study and absorb the material.

Target Audience

This module is suitable for anyone who is in business and wants to learn about consumer contracts focusing on distance consumer contracts.

Entry Requirements

There are no specific entry requirements for this course